Privacy & Cookie Policy

1 Introduction & Scope

BWOZ Hosting, trade name operated under Potentia-IT, places highest priority on privacy protection and securing personal data. This privacy statement explains which data we collect, for what specific purposes, and how we safeguard it in compliance with the General Data Protection Regulation (GDPR / AVG).

2 What Personal Data Do We Process?

When you use our web hosting services or contact our team, we may process the following data:

• First and last name
• Company name and billing address
• Email address and telephone number
• Chamber of Commerce (KVK) and VAT identification numbers (for business accounts)
• Payment and billing information (such as IBAN and transaction records)
• Technical log data (such as IP addresses for server security and access control)

3 Purposes and Legal Grounds

We process personal data solely on lawful grounds for the following explicit purposes:

• Execution of the hosting agreement: provisioning and configuring your DirectAdmin account, mailboxes, and DNS records.
• Financial administration and invoicing: preparing legally valid invoices and complying with statutory tax retention periods (7 years).
• Customer service and technical support: assisting you directly with technical inquiries or outages.
• Security and infrastructure integrity: mitigating spam, DDoS attempts, and unauthorized access to server environments.

4 Data Sharing with Third Parties

We never sell your personal information. We only share personal data with trusted partners (processors) when essential for delivering our services:

• Server and cloud infrastructure: secure data centers within the European Economic Area (EEA) adhering to strict ISO 27001 and GDPR standards.
• Domain registry partners: registering your chosen .nl / .com domain names (SIDN and accredited registry partners).
• Accounting & tax authorities: meeting statutory financial obligations.

5 Cookies

Our website does not use tracking or marketing cookies. We strictly utilize essential technical session storage to ensure the site operates properly. Consequently, an intrusive cookie banner is not required by law.

6 Security of Your Data

We implement appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, and disclosure. All web traffic is encrypted via SSL/TLS (HTTPS), and our servers are fortified with firewalls, brute-force protection, and automated daily backups.

7 Your Rights (Access, Rectification, and Erasure)

Under the GDPR, you have the right to:

• Access your stored personal data;
• Request correction or completion of inaccurate records;
• Request erasure of your data (subject to statutory financial retention mandates);
• Object to processing or request data portability.

You can submit any such request by emailing info@bwoz.nl. We respond within 14 days.