General Terms and Conditions

1 Applicability

1.1. These General Terms and Conditions apply to all offers, quotations, agreements, and deliveries of hosting services, domain registrations, and associated IT services provided by BWOZ Hosting (part of Potentia-IT), hereinafter referred to as "Service Provider".

1.2. Deviations from these terms are only binding if expressly agreed upon in writing or by email.

2 Formation and Duration of the Agreement

2.1. The agreement comes into effect the moment the customer accepts the hosting offer in writing, digitally, or via email.

2.2. Web hosting packages are entered into for a minimum contract term of one (1) year, unless expressly agreed otherwise in advance. After this period, the agreement is automatically renewed for consecutive periods of one year each, subject to a notice period of one (1) month prior to the end of the contract period.

3 Pricing and Payment

3.1. All quoted prices are in Euros (€) and exclude 21% Value Added Tax (VAT), unless stated otherwise. Standard rates are € 50 per year for the BWOZ Business hosting package, € 10 per year for a .nl domain name, and € 15 per year for a .com domain name.

3.2. Hosting fees are invoiced annually in advance. Payment is due within 14 days of the invoice date.

3.3. In the event of overdue payment, the Service Provider reserves the right to temporarily suspend the services after issuing a prior payment reminder.

4 Service Delivery, Availability, and Maintenance

4.1. The Service Provider strives for maximum uptime and continuous accessibility of servers and systems (hosted on high-grade NVMe infrastructure).

4.2. The Service Provider reserves the right to temporarily take servers offline for scheduled maintenance, security updates, or emergency measures. Where feasible, scheduled maintenance will take place outside standard business hours and will be communicated in advance.

4.3. Fair Use Policy: Data traffic and server resources are subject to fair and normal business usage (Fair Use). In the event of continuous disproportionate resource consumption, an appropriate solution or upgrade will be discussed in consultation with the customer.

4.4. Support and Response Time: Services include direct support via email (info@bwoz.nl). The Service Provider aims to answer inquiries on business days typically within 24 hours.

5 Backups and Security

5.1. The Service Provider performs automated daily backups of website files and databases on a server level for disaster recovery and restoration purposes.

5.2. The customer remains at all times co-responsible for maintaining their own website software (such as WordPress plugins, themes, and CMS core updates) and maintaining secure login credentials.

6 Liability

6.1. The total liability of the Service Provider for attributable failure in the performance of the agreement is limited to compensation of direct damage up to a maximum of the total hosting fees invoiced to the customer under the relevant contract in the current contract year.

6.2. Liability for indirect damage, including consequential damage, lost profits, lost savings, and loss due to business interruption, is expressly excluded.

7 Applicable Law and Jurisdiction

7.1. All legal relationships between the Service Provider and the customer are exclusively governed by the laws of the Netherlands.

7.2. Any disputes that cannot be settled amicably shall be submitted exclusively to the competent court in the Netherlands.